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Follow-up was frustrating

Review of 123 Auto by Jason Mercer · June 4, 2025

2/5

I bought a used car from 123 Auto because the test drive went well and the deal seemed reasonable. Unfortunately, the experience went downhill after I signed. The interior had not been cleaned as promised, one key was missing, and I had to call several times to get an update on the title paperwork. Each person I spoke with was polite, but I kept getting different answers and no clear timeline. The car itself is running okay, which is why this is not a one-star review, but the follow-up was frustrating. I expected better communication and for the small items discussed during the sale to be handled without repeated reminders.

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More reviews of 123 Auto

  • Jason Ensey

    May 11, 2026 · Experience May 4, 2026

    Verified customer

    Found what I needed

    My old car finally gave out, so I needed something quickly but didn’t want to rush into a bad purchase. The team showed me a few options within my range and pointed out the differences honestly. I picked a compact sedan, and they had it washed and ready that same day. No pressure, no confusing extras.

  • Sandra Pope

    March 17, 2026 · Experience March 15, 2026

    Verified customer

    Worth the stop

    Stopped in while visiting Cocoa and found exactly the kind of used truck I’d been hunting for. I liked the straightforward answers, clean cab, and easy test drive. I never felt rushed to sign.

  • Jeffrey Hobbs

    March 15, 2026 · Experience March 15, 2026

    Verified customer

    Not ready when promised

    I waited a long time for help, and the car I came to see was not ready for a test drive. Disappointing visit.

  • Bernadette Gray

    September 21, 2025 · Experience September 17, 2025

    Verified customer

    Great first-car experience

    I brought my daughter along to look for her first car. The salesperson spoke to both of us, explained the safety features, and didn’t try to oversell us. We found a well-kept little car in our price range. The process took a bit of time, but everyone stayed helpful and pleasant.