Janet Ocampo
May 18, 2026 · Experience May 18, 2026
Worst customer service ever
Nobody acknowledged me when I walked in. Stood there for 20 minutes while the employees were just chatting. Finally left without help.
9 reviews
- Verified customer
- Verified customer
John Knapek
April 25, 2026 · Experience April 25, 2026
Very helpful staff in Marco Island
I needed a new phone and a trade-in quote. The manager, Sarah, made the whole process super fast and easy. Great store.
- Verified customer
Michael Brooks
March 2, 2026 · Experience March 2, 2026
Fast and professional
Came in to add a line for my kid. Everything was handled perfectly and they even helped me set up the parental controls. Great spot.
- Verified customer
Rachel Reed
November 11, 2025 · Experience November 11, 2025
Store is okay but wait times long
Staff is nice, but it is always busy. Expect to stand around for at least 30 minutes even with an appointment.
- Verified customer
Mr Disney
October 13, 2025 · Experience October 13, 2025
Could not fix my issue
They tried to help with my internet connectivity, but they didn't have the technical knowledge to solve it. Had to call support anyway.
- Verified customer
Nicholas Reed
October 8, 2025 · Experience October 8, 2025
Seamless upgrade experience
Walked in for an upgrade and was out in 20 minutes. The associate, Mark, was extremely efficient and polite. Highly recommend this location.
- Verified customer
Thomas Morgan
June 19, 2025 · Experience June 19, 2025
Super knowledgeable and patient
I had a lot of questions about data transfers. The team was very patient and made sure everything moved over correctly from my old phone.
- Verified customer
Eric Donovan
April 15, 2025 · Experience April 15, 2025
Best AT&T shop around
The guys at this location really know their stuff. They helped me fix my billing issue in five minutes flat. Very impressed.
- Verified customer
Rodney Rubright
December 27, 2024 · Experience December 27, 2024
Unfriendly and slow
The store was empty, but the employee seemed annoyed that I needed help with a trade-in. Not a welcoming environment at all.