CarMax

3.9Great · 13 reviews · 13 verifiedClaimed profile

13 reviews

  • Michael Hickey

    July 4, 2026 · Experience July 4, 2026

    Verified customer

    Easiest car buying process

    CarMax makes it so simple to get a car. Loved the no-haggle pricing and the selection is huge. I found exactly what I wanted in under an hour.

  • Eric Donovan

    April 1, 2026 · Experience April 1, 2026

    Verified customer

    Low trade-in offer

    They offered me way below market value for my truck. I know it's a dealership, but this was pretty insulting. Probably won't sell to them again.

  • Anita Hermann

    October 17, 2025 · Experience October 17, 2025

    Verified customer

    Horrible financing experience

    They messed up the financing numbers three times, causing us to stay until they closed. The staff seemed disorganized and overwhelmed.

  • Chris Shipe

    September 25, 2025 · Experience September 25, 2025

    Verified customer

    Always a great experience

    This is my third car from this location. Always consistent, professional, and easy to work with. Definitely my go-to for used cars.

  • Denise Newbold

    July 8, 2025 · Experience July 8, 2025

    Verified customer

    Great selection, honest pricing

    I really enjoy that there is no pressure here. I could look at the cars at my own pace and everyone was friendly whenever I needed a key.

  • Amanda Rojas

    May 30, 2025 · Experience May 30, 2025

    Verified customer

    Overpriced inventory

    The prices for the used models seem way too high compared to private sellers. I felt like I was paying a huge premium for a basic sedan.

  • Debra Whisanant

    May 2, 2025 · Experience May 2, 2025

    Verified customer

    Seamless process from start to finish

    I traded in my old car and bought a newer SUV. Everything was handled perfectly and I'm very happy with the deal we got.

  • Patricia Nguyen

    March 16, 2025 · Experience March 16, 2025

    Verified customer

    Love my new ride

    Everything went great from start to finish. The test drive, the financing, and the pickup. Everything was clean and ready to go.

  • Melissa Kane

    January 7, 2025 · Experience January 7, 2025

    Verified customer

    Decent car but wait was long

    The car is fine, but the wait time to finish the paperwork was ridiculous. We spent three hours just waiting to talk to the finance person.

  • Jay Tass

    January 7, 2025 · Experience January 7, 2025

    Verified customer

    Excellent service and selection

    I've been looking for a specific model for weeks and found it here. The condition was great and the staff made sure everything was smooth.

  • Jack Weaver

    December 31, 2024 · Experience December 31, 2024

    Verified customer

    Fast and smooth transaction

    Dropped off my car for an appraisal and walked out with a check in hand. The process was fast and very fair. Great for selling a car.

  • Janet Ocampo

    December 27, 2024 · Experience December 27, 2024

    Verified customer

    Friendly and knowledgeable

    Every person I dealt with was helpful. They took the time to answer all my questions about financing and the car features. Very positive experience.

  • Peter Vance

    October 29, 2024 · Experience October 29, 2024

    Verified customer

    Okay, but a bit busy

    The car is solid, but the place is packed on the weekends. Hard to find someone to help you because they are stretched so thin.