Waited forever for simple service

Review of Crystal Harley-Davidson by Justin Lawson · April 18, 2026

2/5

Dropped off my Sportster for a basic maintenance check but they kept it for five days without calling me once. Communication is definitely lacking here.

More reviews of Crystal Harley-Davidson

  • Bernadette Gray

    April 18, 2026 · Experience April 18, 2026

    Verified customer

    Parts didn't arrive on time

    Ordered custom exhaust parts and they told me a week, but it ended up taking over a month. No apologies from the staff.

  • Thomas Reyes

    February 17, 2026 · Experience February 17, 2026

    Verified customer

    Good bike but slow financing

    Love the new Fat Bob but the finance department was bogged down. We waited nearly three hours to sign papers even though we had an appointment.

  • Auriana Stevens

    September 9, 2025 · Experience September 9, 2025

    Verified customer

    Super helpful sales team

    Thanks to Greg for showing me all the features on the new Softail. I couldn't be happier with my purchase.

  • Jay Tass

    September 8, 2025 · Experience September 8, 2025

    Verified customer

    Great shop environment

    Always a pleasure walking in here. The bikes are clean and the staff is genuinely friendly.