Crystal Harley-Davidson

4.3Great · 19 reviews · 19 verifiedClaimed profile

19 reviews

  • Justin Lawson

    April 18, 2026 · Experience April 18, 2026

    Verified customer

    Waited forever for simple service

    Dropped off my Sportster for a basic maintenance check but they kept it for five days without calling me once. Communication is definitely lacking here.

  • Bernadette Gray

    April 18, 2026 · Experience April 18, 2026

    Verified customer

    Parts didn't arrive on time

    Ordered custom exhaust parts and they told me a week, but it ended up taking over a month. No apologies from the staff.

  • Thomas Reyes

    February 17, 2026 · Experience February 17, 2026

    Verified customer

    Good bike but slow financing

    Love the new Fat Bob but the finance department was bogged down. We waited nearly three hours to sign papers even though we had an appointment.

  • Auriana Stevens

    September 9, 2025 · Experience September 9, 2025

    Verified customer

    Super helpful sales team

    Thanks to Greg for showing me all the features on the new Softail. I couldn't be happier with my purchase.

  • Jay Tass

    September 8, 2025 · Experience September 8, 2025

    Verified customer

    Great shop environment

    Always a pleasure walking in here. The bikes are clean and the staff is genuinely friendly.

  • Justen Kruse

    August 15, 2025 · Experience August 15, 2025

    Verified customer

    Best place to buy

    Everything was smooth and easy. Bike was prepped and ready exactly when they said it would be.

  • Jeff Harness

    August 11, 2025 · Experience August 11, 2025

    Verified customer

    Five star service department

    Service manager is fantastic. Always makes sure I understand what work is being done on my bike.

  • William Foster

    July 28, 2025 · Experience July 28, 2025

    Verified customer

    First time buyer, perfect experience

    As a first time buyer, they made everything so easy to understand. Truly professional dealership.

  • Gloria Banks

    July 11, 2025 · Experience July 11, 2025

    Verified customer

    Terrible customer service experience

    The sales guy was incredibly condescending when I asked about seat options for my bike. I ended up leaving and taking my business elsewhere.

  • Liz Bobbie

    July 2, 2025 · Experience July 2, 2025

    Verified customer

    Quick oil change and inspection

    Got me in and out within an hour for an oil change. Very efficient team.

  • Jose Figueroa

    April 24, 2025 · Experience April 24, 2025

    Verified customer

    Knowledgeable mechanics here

    Took my bike in for performance upgrades and the tech did a solid job. Runs like a dream now.

  • Nancy J. Walker

    February 9, 2025 · Experience February 9, 2025

    Verified customer

    Really happy with my ride

    Excellent customer service from start to finish. Everything was explained clearly regarding my warranty options.

  • Teddy Pospiech

    December 26, 2024 · Experience December 26, 2024

    Verified customer

    Honest trade in value

    They gave me a fair price for my trade-in and made the transition to the new bike seamless.

  • Josephq Knick

    December 19, 2024 · Experience December 19, 2024

    Verified customer

    Good service, just very busy

    The mechanics are great but they are so slammed. It takes a while to get an appointment, but the work is top quality.

  • James Miller

    October 24, 2024 · Experience October 24, 2024

    Verified customer

    Dream bike purchase made easy

    Had an awesome time picking up my new Street Glide. Mike made the financing process super quick and I was out the door in no time.

  • David McCarty

    October 1, 2024 · Experience October 1, 2024

    Verified customer

    Best dealership in the area

    Steve helped me trade in my old bike and got me a killer deal on a Road King. Super friendly staff and great atmosphere.

  • Steven Maguire

    September 11, 2024 · Experience September 11, 2024

    Verified customer

    Top notch parts department

    Needed a specific bracket for my Heritage Classic and they had it in stock. Saved my weekend ride!

  • Christine Connell

    September 6, 2024 · Experience September 6, 2024

    Verified customer

    Amazing selection of gear

    Picked up a new helmet and some riding gloves. Huge selection and the staff was really knowledgeable.

  • Mindy Thaler

    August 26, 2024 · Experience August 26, 2024

    Verified customer

    Fast turn around on repairs

    My bike had a weird rattle and they diagnosed it the same day. Fixed it up perfectly.