Bad attitude and poor service
Review of Germain BMW of Naples by Ryan Caldwell · July 7, 2026
1/5
The service advisor was dismissive when I asked about the cost of the repair. I don't appreciate being treated like I don't know my own vehicle.
More reviews of Germain BMW of Naples
- Verified customer
Frank Abbondandolo
June 24, 2026 · Experience June 24, 2026
Professional service and friendly staff
Consistently good service here. I feel confident leaving my car for repairs. The advisor kept me informed of all steps along the way.
- Verified customer
Mark Sullivan
May 29, 2026 · Experience May 29, 2026
Top notch BMW dealership
I have been coming here for years and the service is always stellar. The team is professional, fast, and the facility is very clean and modern.
- Verified customer
Marie Dupont
May 26, 2026 · Experience May 26, 2026
Solid service but pricey
They do great work and I never worry about my car afterwards. Prices are high, but you pay for the peace of mind and the BMW specialized care.
- Verified customer
Hiram Rios
January 4, 2026 · Experience January 4, 2026
Poor service experience overall
I scheduled for a simple software update and it took all day. No one told me it would take that long. I will probably look for another shop.