Ryan Caldwell
July 7, 2026 · Experience July 7, 2026
Bad attitude and poor service
The service advisor was dismissive when I asked about the cost of the repair. I don't appreciate being treated like I don't know my own vehicle.
18 reviews
- Verified customer
- Verified customer
Frank Abbondandolo
June 24, 2026 · Experience June 24, 2026
Professional service and friendly staff
Consistently good service here. I feel confident leaving my car for repairs. The advisor kept me informed of all steps along the way.
- Verified customer
Mark Sullivan
May 29, 2026 · Experience May 29, 2026
Top notch BMW dealership
I have been coming here for years and the service is always stellar. The team is professional, fast, and the facility is very clean and modern.
- Verified customer
Marie Dupont
May 26, 2026 · Experience May 26, 2026
Solid service but pricey
They do great work and I never worry about my car afterwards. Prices are high, but you pay for the peace of mind and the BMW specialized care.
- Verified customer
Hiram Rios
January 4, 2026 · Experience January 4, 2026
Poor service experience overall
I scheduled for a simple software update and it took all day. No one told me it would take that long. I will probably look for another shop.
- Verified customer
Benjamin Trask
November 30, 2025 · Experience November 30, 2025
Always great service and staff
Very happy with the service department. They are always clear about costs and timing, and they never push unnecessary repairs on my vehicle.
- Verified customer
Gary James
October 19, 2025 · Experience October 19, 2025
Very thorough service on my BMW
They performed a full inspection and found a small coolant leak I didn't know about. A bit expensive, but I trust their work over independent shops.
- Verified customer
David Caplan
September 17, 2025 · Experience September 17, 2025
Professionalism at its best
I bought my BMW here and have used them for all service. Everything is always seamless. They take care of me and my vehicle every single time.
- Verified customer
Brian Whitaker
April 22, 2025 · Experience April 22, 2025
Best BMW service in the area
Always helpful, very thorough inspections, and honest about what is needed now versus what can wait. They really care about the customers.
- Verified customer
Christine Rowland
April 20, 2025 · Experience April 20, 2025
Communication is really lacking here
Dropped off my X5 and didn't hear back for two days. I had to keep calling to find out what was going on. Too much money for this service.
- Verified customer
Deb McCall
April 8, 2025 · Experience April 8, 2025
Excellent service and loaner car
Had to leave my car for a few days, and the loaner process was very smooth. The staff was very attentive throughout the entire experience.
- Verified customer
Edward Pollick
March 13, 2025 · Experience March 13, 2025
Great service but expensive
BMW parts are always pricey, but the service at Germain is top-tier. Sarah in the shop is excellent at explaining what actually needs repair.
- Verified customer
Alice Monroe
February 13, 2025 · Experience February 13, 2025
Too slow and expensive
Went in for a simple fix and they kept finding other things that added up to a huge bill. Felt like they were just trying to upsell me.
- Verified customer
Aliah
February 7, 2025 · Experience February 7, 2025
Disappointing service and wait times
Scheduled an oil change and it took four hours. What is the point of an appointment if I'm just going to sit there all afternoon? Frustrating.
- Verified customer
Cindy Munley
November 27, 2024 · Experience November 27, 2024
Good service, very busy shop
They do great work here. Just be aware that it's a busy place so scheduling is key. Otherwise, everything is high quality and professional.
- Verified customer
Matthew Cole
November 6, 2024 · Experience November 6, 2024
Good work on my sedan
Everything was completed as expected. A little bit of a wait for the loaner vehicle, but otherwise everything was handled very professionally.
- Verified customer
Sally Brown
November 4, 2024 · Experience November 4, 2024
Excellent experience with the service team
My 3 series was in for routine maintenance. They provided a loaner and finished everything when promised. Always professional and very courteous.
- Verified customer
Robert Hayes
September 24, 2024 · Experience September 24, 2024
Perfect maintenance experience
I appreciate the detailed video report they send explaining exactly what they found during the inspection. Makes the decision making easy.