Jason Ensey
July 26, 2026 · Experience July 26, 2026
Easy financing and helpful staff
The financing department was very transparent. No hidden agendas. Got me out the door in my new SUV with a monthly payment that fits my budget.
15 reviews
- Verified customer
- Verified customer
Barbara Lemons
March 24, 2026 · Experience March 24, 2026
Mixed feelings on pricing
Good work on the car, but the price for simple maintenance is getting a bit out of hand. I love the brand but might look for an independent shop next time.
- Verified customer
Steve Crowthers
March 18, 2026 · Experience March 18, 2026
Hidden fees ruined the day
They added a bunch of fees I didn't agree to during the financing stage. Felt really pressured by the sales team to sign quickly. Really disappointed with the ethics here.
- Verified customer
Shirley Amos
March 3, 2026 · Experience March 3, 2026
Helpful staff, long wait
The people at the front desk were great, but the service department is just so busy lately. It took nearly four hours for a basic scheduled maintenance check-up.
- Verified customer
Evelyn Marsh
February 3, 2026 · Experience February 3, 2026
Best buying experience ever
Sarah was incredible during the purchase of my new Lexus. No pressure, no games, just a smooth deal. I was able to trade in my old sedan for a fair price. So happy!
- Verified customer
SERVICE
January 12, 2026 · Experience January 12, 2026
Okay, but a bit pricey
Work was performed well, but the hourly labor rate is quite high compared to other shops in Sarasota. Might shop around next time for major repairs.
- Verified customer
Susan Delgado
November 29, 2025 · Experience November 29, 2025
Top tier customer service here
I came in to service my RX350 and the staff was so polite. They kept me updated the whole time and the car was washed when I picked it up. Highly professional.
- Verified customer
Steven Maguire
November 24, 2025 · Experience November 24, 2025
A bit disorganized today
Usually, this place is great, but today the lobby was chaotic and they seemed short-staffed. My appointment started 30 minutes late, which was a bit annoying.
- Verified customer
Robert Bujeiro
September 8, 2025 · Experience September 8, 2025
Fantastic customer focus
Every time I bring my Lexus here, I feel like a valued customer. They take the time to answer all my questions and never try to rush me out the door.
- Verified customer
Robert Dorr
August 21, 2025 · Experience August 21, 2025
Excellent service and professionalism
Took my IS in for a minor repair and they handled it perfectly. The technician sent a video showing what was done, which was a nice touch. Very impressed.
- Verified customer
Angela Whitlock
July 11, 2025 · Experience July 11, 2025
Great place for Lexus service
Always a pleasure dealing with this dealership. From the check-in to the pick-up, everyone is kind and helpful. My car always drives perfectly after they look at it.
- Verified customer
Elizabeth Purchase
May 10, 2025 · Experience May 10, 2025
Absolutely love my new Lexus
Mark made the leasing process so easy. He explained the terms clearly and helped me find the perfect model with all the features I wanted. Great dealership.
- Verified customer
Zachary Pruitt
May 7, 2025 · Experience May 7, 2025
Smooth sales process here
I walked in knowing what I wanted and the team didn't try to upsell me. Everything was done in record time. Thanks for a stress-free afternoon.
- Verified customer
Sandra Pope
April 25, 2025 · Experience April 25, 2025
Could be more communicative
I had to call three times to check on my vehicle status while it was in the shop. The repair itself was good, but the lack of updates was frustrating.
- Verified customer
Chris Heywang
January 3, 2025 · Experience January 3, 2025
Average service department experience
Service was standard. They took care of my oil change but it took way longer than expected. Loaner car process was a bit of a headache too.