William Foster
July 31, 2026 · Experience July 31, 2026
Best dealership in the area
Everything from the initial welcome to the final walkthrough is handled with class. I wouldn't take my Lexus anywhere else for maintenance.
20 reviews
- Verified customer
- Verified customer
Tim Edwards
July 12, 2026 · Experience July 12, 2026
Solid service but appointment scheduling
Service is always consistent, but the online booking system is a bit clunky. Once you're here, the team is fantastic and very professional.
- Verified customer
Max Lane
May 12, 2026 · Experience May 12, 2026
Waited four hours for oil change
Dropped my car off for a simple oil change. They told me it would be ready in an hour, but I ended up waiting over four hours. Nobody apologized.
- Verified customer
Karen Whitfield
May 6, 2026 · Experience May 6, 2026
Professionalism at its finest
I love the loaner car program. It makes my life so much easier when I need major work done. Always a pleasure working with the Wesley Chapel service team.
- Verified customer
Mr Disney
May 5, 2026 · Experience May 5, 2026
Helpful staff, nice facilities
Overall a very positive experience. They are professional and keep you informed. Only docking a star because it can be hard to get an appointment quickly.
- Verified customer
Joshua Bennett
April 7, 2026 · Experience April 7, 2026
Good service, a little pricey
They always do a great job with my oil changes and tire rotations. You definitely pay a premium for Lexus service but the peace of mind is worth it.
- Verified customer
Jack Doan
January 22, 2026 · Experience January 22, 2026
Consistent excellence every visit
It's hard to find a service shop you can trust, but these folks have earned my business year after year. Always professional, polite, and thorough.
- Verified customer
Kailia Rose
January 17, 2026 · Experience January 17, 2026
Mixed results on recent visit
The service was fine, but they forgot to reset my maintenance light. Had to drive all the way back the next day just to have them hit one button.
- Verified customer
Deborah Gannon
December 11, 2025 · Experience December 11, 2025
Terrible service appointment experience
They lost my keys for an hour and then tried to charge me for a part I didn't even need. I will not be returning to this location.
- Verified customer
Aaron Whitehead
October 6, 2025 · Experience October 6, 2025
Impressive lounge and friendly staff
If you have to wait for your car, the lobby here is actually pleasant. Staff are very attentive and the car was ready exactly when promised.
- Verified customer
Kris Tyler
August 16, 2025 · Experience August 16, 2025
Reliable and honest dealer
I trust them with my car completely. They are transparent about costs and provide high quality parts. It's the only place I'll go for my Lexus.
- Verified customer
Deb McCall
June 23, 2025 · Experience June 23, 2025
Fast and thorough inspection
Came in for my 30k mile service. They were quick, thorough, and didn't try to upsell me on anything unnecessary. Really appreciate the honest work here.
- Verified customer
Victor Morales
April 16, 2025 · Experience April 16, 2025
Top notch customer care
Shout out to Mark for getting my sedan serviced on short notice. He kept me updated throughout the afternoon and the car was washed when I picked it up.
- Verified customer
Timothy Joley
March 3, 2025 · Experience March 3, 2025
Good quality, just takes a while
They take great care of the car, but prepare to spend a good portion of your morning there if you don't use their shuttle service.
- Verified customer
Steve Crowthers
January 19, 2025 · Experience January 19, 2025
Good work but always crowded
The technicians do a good job, but the dealership is so busy that it takes forever just to drop off or pick up the keys.
- Verified customer
Preston Burke
November 15, 2024 · Experience November 15, 2024
Above and beyond customer service
They found a small leak that I didn't even know about while doing a routine rotation. Saved me from a big headache later on. Truly grateful.
- Verified customer
William Pouch
November 10, 2024 · Experience November 10, 2024
Great communication from the team
They text you updates which is super helpful. I dropped my SUV off for a check engine light and Sarah was very helpful in explaining the fix.
- Verified customer
Chuck Burgess
October 21, 2024 · Experience October 21, 2024
First class treatment every time
The lounge is comfortable and they always have coffee and snacks. The mechanics are top tier and never try to push services I don't actually need.
- Verified customer
Sandra Pope
October 15, 2024 · Experience October 15, 2024
Exceptional service department
Sarah in service is fantastic. She always walks me through what's being done and ensures my vehicle is clean before I head back out on the road.
- Verified customer
Michael Brooks
October 2, 2024 · Experience October 2, 2024
Always a smooth experience
Been coming here for three years and it's always the same high-quality service. They keep my car running like new and respect my time.