Michael Holland
April 22, 2026 · Experience April 22, 2026
Top notch customer service today
Sarah in the parts department was incredibly helpful finding a specific trim piece for my S-Class. She stayed late to make sure it was ready for me.
9 reviews
- Verified customer
- Verified customer
Jerry Sampson
April 19, 2026 · Experience April 19, 2026
Professional and efficient dealer
Just finalized my second purchase here. The staff is consistently professional and they know these cars inside and out. Always a smooth experience.
- Verified customer
Greg Leathers
July 13, 2025 · Experience July 13, 2025
Solid service but long wait
Brought my GLE in for a routine oil change. Service was solid and they washed the car, but it took about 45 minutes longer than quoted.
- Verified customer
Debra Whisanant
June 28, 2025 · Experience June 28, 2025
Very impressed with this dealership
The entire team is professional and courteous. They didn't push any unnecessary add-ons and made the finance part really easy to understand.
- Verified customer
Samantha Poole
May 23, 2025 · Experience May 23, 2025
Excellent trade-in process here
Worked with David on trading in my old Audi for a newer E-Class. They gave me a fair value for the trade and the paperwork was handled in under an hour.
- Verified customer
Justin Lawson
March 16, 2025 · Experience March 16, 2025
Fast and easy service visit
Dropped off my GLS for a recall item. They gave me a loaner car without any hassle and had my vehicle ready the very next morning. Great team.
- Verified customer
Samuel Grauer
March 7, 2025 · Experience March 7, 2025
Great experience buying a C300
Just picked up my new C300 and the process was seamless. Mike helped with the financing and made sure I was out the door fast. No pressure, just professional.
- Verified customer
Stephanie Lawson
March 1, 2025 · Experience March 1, 2025
Terrible communication from service advisor
I had an appointment but waited two hours just to check in. Nobody followed up with me regarding my repair status. Extremely poor customer service.
- Verified customer
Silvia Rodriguez
January 9, 2025 · Experience January 9, 2025
Super smooth purchase experience
I walked in knowing exactly what I wanted. James had the car pulled up and ready for a test drive in minutes. Best dealer experience I've had in Jacksonville.