Review of Mercedes-Benz of Jacksonville by Stephanie Lawson · March 1, 2025
I had an appointment but waited two hours just to check in. Nobody followed up with me regarding my repair status. Extremely poor customer service.
Michael Holland
April 22, 2026 · Experience April 22, 2026
Sarah in the parts department was incredibly helpful finding a specific trim piece for my S-Class. She stayed late to make sure it was ready for me.
Jerry Sampson
April 19, 2026 · Experience April 19, 2026
Just finalized my second purchase here. The staff is consistently professional and they know these cars inside and out. Always a smooth experience.
Greg Leathers
July 13, 2025 · Experience July 13, 2025
Brought my GLE in for a routine oil change. Service was solid and they washed the car, but it took about 45 minutes longer than quoted.
Debra Whisanant
June 28, 2025 · Experience June 28, 2025
The entire team is professional and courteous. They didn't push any unnecessary add-ons and made the finance part really easy to understand.