Cynthia Frazier
August 11, 2026 · Experience August 11, 2026
Good service, a little pricey
Service is top tier but expect to pay the dealer premium. The staff is always very polite and kept me updated on my car status.
Randy Marion Cadillac of Jacksonville
4.4Great · 14 reviews · 14 verifiedClaimed profile
14 reviews
- Verified customer
- Verified customer
Daniel Lovett
July 11, 2026 · Experience July 11, 2026
Everything was handled perfectly
I really appreciate the transparent pricing and the detailed explanation of the maintenance my vehicle needed. Great experience.
- Verified customer
Steven Gerasimovich
July 10, 2026 · Experience July 10, 2026
Poor communication on parts order
I waited over two weeks for a simple part and no one bothered to call me to give me an update until I finally reached out myself.
- Verified customer
Hiram Rios
June 19, 2026 · Experience June 19, 2026
Top notch customer care
The team here really knows their Cadillacs. Everything was explained clearly and the service was finished ahead of schedule. Highly recommend.
- Verified customer
Donald Lizotte
March 26, 2026 · Experience March 26, 2026
Always reliable service department
I’ve been coming to this location for years for my Cadillac maintenance and I've never had a complaint. True professionals.
- Verified customer
James Tooley
January 28, 2026 · Experience January 28, 2026
Excellent service department experience
Took my Cadillac in for a routine oil change and tire rotation. Fast, professional, and they didn't try to sell me anything I didn't need.
- Verified customer
Connie Melendy
January 19, 2026 · Experience January 19, 2026
Professionalism at its best
They treated my vehicle like it was their own. The service advisor was attentive and made sure all my questions were answered fully.
- Verified customer
Carlos Perez
January 15, 2026 · Experience January 15, 2026
Great Cadillac selection
Staff is knowledgeable and courteous. The waiting area for service could use some better coffee, but the work done was perfect.
- Verified customer
Christine Rowland
January 1, 2026 · Experience January 1, 2026
Great experience buying my Cadillac
The sales team was amazing. I felt no pressure and they took the time to show me all the tech features before I left the lot.
- Verified customer
Matthew Cruz
September 7, 2025 · Experience September 7, 2025
Exceptional service department
They always keep me in the loop while my vehicle is in service. Honest staff who know Cadillacs inside and out. Very satisfied.
- Verified customer
Lori Kennedy
July 26, 2025 · Experience July 26, 2025
Friendly staff and clean facility
Love the comfortable waiting area and the free Wi-Fi. My car was serviced quickly and the check-out process was painless.
- Verified customer
Debra Whisanant
June 26, 2025 · Experience June 26, 2025
Wonderful dealership to work with
Everyone I dealt with was extremely helpful and polite. They made buying my new SUV a breeze and ensured I understood every step.
- Verified customer
Ryan Caldwell
March 18, 2025 · Experience March 18, 2025
Service took way too long
Scheduled a simple diagnostic and ended up sitting there for three hours. The staff was nice, but they need to manage their time better.
- Verified customer
Tim Edwards
December 4, 2024 · Experience December 4, 2024
Solid dealer, good Cadillac inventory
Very professional and friendly sales staff. Got a great trade-in value on my old car and a good deal on the new upgrade.