Exceptional service department
Review of Randy Marion Cadillac of Jacksonville by Matthew Cruz · September 7, 2025
5/5
They always keep me in the loop while my vehicle is in service. Honest staff who know Cadillacs inside and out. Very satisfied.
More reviews of Randy Marion Cadillac of Jacksonville
- Verified customer
Cynthia Frazier
August 11, 2026 · Experience August 11, 2026
Good service, a little pricey
Service is top tier but expect to pay the dealer premium. The staff is always very polite and kept me updated on my car status.
- Verified customer
Daniel Lovett
July 11, 2026 · Experience July 11, 2026
Everything was handled perfectly
I really appreciate the transparent pricing and the detailed explanation of the maintenance my vehicle needed. Great experience.
- Verified customer
Steven Gerasimovich
July 10, 2026 · Experience July 10, 2026
Poor communication on parts order
I waited over two weeks for a simple part and no one bothered to call me to give me an update until I finally reached out myself.
- Verified customer
Hiram Rios
June 19, 2026 · Experience June 19, 2026
Top notch customer care
The team here really knows their Cadillacs. Everything was explained clearly and the service was finished ahead of schedule. Highly recommend.