Good service, just very busy
Review of Crystal Harley-Davidson by Josephq Knick · December 19, 2024
4/5
The mechanics are great but they are so slammed. It takes a while to get an appointment, but the work is top quality.
More reviews of Crystal Harley-Davidson
- Verified customer
Justin Lawson
April 18, 2026 · Experience April 18, 2026
Waited forever for simple service
Dropped off my Sportster for a basic maintenance check but they kept it for five days without calling me once. Communication is definitely lacking here.
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Bernadette Gray
April 18, 2026 · Experience April 18, 2026
Parts didn't arrive on time
Ordered custom exhaust parts and they told me a week, but it ended up taking over a month. No apologies from the staff.
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Thomas Reyes
February 17, 2026 · Experience February 17, 2026
Good bike but slow financing
Love the new Fat Bob but the finance department was bogged down. We waited nearly three hours to sign papers even though we had an appointment.
- Verified customer
Auriana Stevens
September 9, 2025 · Experience September 9, 2025
Super helpful sales team
Thanks to Greg for showing me all the features on the new Softail. I couldn't be happier with my purchase.