Matthew Cruz
June 7, 2026 · Experience June 5, 2026
never coming back
I waited all day without an update, then learned my car had not been touched. Poor communication and a complete waste of time.
10 reviews
- Verified customer
- Verified customer
Michael Pisano
February 12, 2026 · Experience February 11, 2026
quick and professional
I got fast service, a fair estimate, and my car runs great.
- Verified customer
Jerry Sampson
February 3, 2026 · Experience January 28, 2026
they earned my trust
I’ve had my brakes and routine maintenance handled here, and both visits went smoothly. They called before doing any additional work and gave me a clear explanation of the parts involved. The shop was busy, but the staff still took time to answer my questions. I’ll be using them again.
- Verified customer
Kimberly Tran
December 2, 2025 · Experience November 25, 2025
fair and friendly
I was treated respectfully, charged fairly, and back on the road quickly.
- Verified customer
Timothy Joley
November 26, 2025 · Experience November 24, 2025
finally found my repair shop
After moving to Jacksonville, I needed a reliable place to handle maintenance on my older pickup. I tried 1st Choice Automotive for a rough idle and a fluid leak. They inspected both concerns, called with the diagnosis, and gave me options based on what was urgent and what could wait. I approved the work, and the truck was ready without any added surprises. It now starts smoothly, and I haven’t seen another spot in the driveway. What stood out most was how patient they were with my questions. I never felt rushed or pressured. Finding a trustworthy mechanic is difficult, and I’m glad I gave this shop a try.
- Verified customer
Max Lane
October 18, 2025 · Experience October 10, 2025
good people, solid work
I came in with a rattling noise that had been bothering me for weeks. They found the loose part, showed me what was causing it, and had everything fixed that afternoon. The front desk was friendly, and I never felt talked down to. My ride is quiet again, so I’m very pleased.
- Verified customer
Lejla Denic
October 5, 2025 · Experience October 5, 2025
easy oil change visit
I dropped my car off for an oil change and inspection. They called when it was ready, noted one item to watch, and didn’t push me to repair it immediately. Straightforward service from start to finish.
- Verified customer
Jay Tass
July 30, 2025 · Experience July 27, 2025
honest and dependable shop
I brought my car in after another shop gave me a long list of repairs that didn’t sound right. The team at 1st Choice Automotive inspected it, explained what actually needed attention, and told me what could safely wait. I appreciated that nobody pressured me into extra work. The repair was finished when promised, the bill matched the estimate, and my car has been running smoothly ever since. I’ll definitely come back the next time I need service.
- Verified customer
Maria Sanchez
November 15, 2024 · Experience November 8, 2024
good repair, slight delay
I took my SUV in because the air conditioning was blowing warm, which is miserable in Jacksonville. They diagnosed the issue correctly and gave me a reasonable breakdown of the repair before starting. The AC is now blowing cold, and I’m happy with the quality of the work. My only complaint is that the vehicle was ready later than the original estimate, and I had to call for an update instead of receiving one. Still, everyone I spoke with was courteous, and the final cost stayed close to what I was quoted. I would return, but I hope communication is a little better next time.
- Verified customer
Beth Covarrubias
August 29, 2024 · Experience August 20, 2024
helped me avoid a bigger problem
I stopped at 1st Choice Automotive when a warning light came on during my commute. They worked me into the schedule, checked the codes, and found a failing component before it left me stranded. I liked that the technician explained the problem in plain language and even showed me the worn part afterward. There were no surprise charges or unnecessary recommendations on the invoice. The waiting area was clean, and the staff kept me updated while I arranged a ride. Since the repair, the light has stayed off and the car feels normal again. This was my first visit, but it won’t be my last.